Cancellation & Refund Policy
- Damaged product
- Incomplete product
- Wrong product
We accept returns if the return is the result of our error, that is, you received an incorrect or defective item. Email us at firstname.lastname@example.org with supporting photos to report any damage within 2 days of receiving the artwork.
The product will need to be sent to us in the same condition as it was delivered. email@example.com will pay return with an amount equal to the amount paid for the artwork
Orders once placed cannot be cancelled or modified for any reason
*RETURN AND REFUND POLICY*
Customer satisfaction is our #1 priority, so we have a very generous 2 day return policy on most products. Please
read the full policy below.
*RETURN POLICY* (For orders shipped within INDIA)
If you have made a purchase and you have not received the same product or received a damaged product or
received a different product or received a different colored product or received a product as per our description,
returns will be accepted within a period of 2 days for all these reasons. On the same day of customer receiving
the product and on the next day, send the main reason and photo of the product where it is damaged and the full
photo of the product to our email id and return only after we have informed the customer. Whatever type of
product is received, make a video of the product and also take photos of all angles and also take photos of the
product along with the courier tracking label. After receiving the parcel, the customer should follow the
instructions given below.
(1) We have given the return-refund or exchange policy to the customer. Customer can return the order within 2
days of receiving it. If there is any defect, wrong, damage, effect, different, color wrong, size wrong in the
product then all these reasons can be accepted by the customer.
(2) Before receiving the parcel, the customer should first check the parcel whether it is the customer’s parcel or
that of other persons?
(3) Before receiving the parcel, ask the courier for the name of the courier company and then check the parcel to
see if it has any damage or defect or different tracking or different address. Check this and receive it.
(4) If the parcel is damaged then take its photo and inform the seller and such parcels should not be taken
(5) Once the customer places the order, if the order is confirmed, the main and courier tracking details of the
order are sent to the customer through whatsapp or mail. So check or match the tracking details when the
(6) At the time of placing the order, the customer should take important information about its term condition,
courier charge, products, delivery, exchange-return-Refund etc. so that after placing the order, the customer
should take some important information. Don’t be sad to meet him.
(7) If the customer does not receive the ordered product, the refund will be made within 7 working days.
(8) If the customer receives a different or damaged or defective or wrong product or not as per the description,
the product will be returned, exchanged or refunded.
(9) If the customer knowingly creates fake video of unpacking and packing, then this matter cannot be returned
or refunded or exchanged.
(10) After the customer receives the same product and the customer wants to return it, he will have to pay
double courier charges and taxes only then the return will be made.
(11) First of all, make a continuous video at the time of receiving the parcel and at the time of breaking so that
there can be proof while returning the product.
(12) Return cannot be accepted after these actions. On fake pack -unpacking video, on keeping the original
product safe and replacing it with another or wrong product, on reaction of not liking the product, on color being
a little light or dark on the product, on cheating with the delivery boy or on not giving payment. Due to all these
reasons, return products cannot be returned to the customer. And if the fee is also being sent to the customer for
returns, then this return will not be accepted and no refund will be given on all these reasons.
(13) More customers are placing fake orders these days and when our courier delivery boy reaches the customer
to deliver the parcel, he refuses to accept the parcel or says that it is not our parcel and we have not ordered it.
Yes main return is shown and the courier charges forward and reverse charges and there is loss. That’s why we
take a small deposit or advance payment from the customer so that there is no fake order, to maintain the trust of
the seller and the customer and to ensure that the order is co site.
(14) Customer’s court matters and judicial issues will remain at our site.
The customer will be responsible for shipping the product to our warehouse. We will not arrange for a courier to
pick up the merchandise from your home. customer will bear the cost of return shipping.
Refunds will be processed in the form of store credit that can be used for future purchases. The store credit will
have validity of 1 year.
Store credit will be issued for the full product price paid by the customer. Cash on Delivery (COD)charges are
Please allow 3-5 business days after the product is received back to our warehouse in Puna for processing store
If you have any questions, you can contact us at firstname.lastname@example.org
Apart from conditions reserved herein above, the following products shall not be eligible for return or exchange
Any product that exhibits physical damage to the product or is not in the original condition
If the product is customized for you (e.g. -lehenga with custom stitching or Gown, Sharar Suits, stitched blouses,
Lehengas that are made to order (labelled as pre-order) are not eligible for return / exchange either. This is
because these products are uniquely produced on demand.
100% Pure Silk Sarees Dupattas are not eligible for return. These are unique handwoven pieces that are
produced on demand.
Multiple returns from the same customer are also not accepted within a short time frame. E.g. – customers that
order 3+ products within a month, only up to 30% of the total order value can be returned or exchanged. This
clause is designed to prevent non-serious customers from trying out multiple products and abusing our generous
Orders placed using store credit (either part or in full) are not eligible for return or exchange.
Orders placed using store credit (part of in full) are not eligible for any discounts.